Excellence in Customer Care:
We will listen and positively include our customers in the design of some features of their homes, so they have a direct say in shaping services and ensuring choice where achievable at a price that is competitive and good value.
we will actively listen, communicate effectively and positively – ‘can do’ creating credibility and trust.
Respect and Diversity:
We believe that strengths are not only in the similarities but in the differences, providing equality of opportunity, ensuring that individuals, groups and communities are valued and that differences are embraced.